Terms & Conditions

Welcome to Happy  Gift! By using our website and placing orders for cakes and flowers, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or place orders.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to place an order on our website.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

3. Product Information

  • Accuracy: We strive to provide accurate descriptions and images of our cakes and flowers. However, colors, sizes, and designs may vary slightly.
  • Custom Orders: Custom cakes and flower arrangements are made to your specifications. Ensure all details are correct before finalizing your order, as custom orders are non-returnable and non-refundable.

4. Orders and Payments

  • Order Placement: Orders can be placed through our website. Confirm all details before submitting your order.
  • Payment: Payment must be made at the time of order. We accept various payment methods including credit/debit cards and online payment gateways.
  • Order Confirmation: You will receive an order confirmation via email once your order is successfully placed. This confirmation serves as a receipt and includes details of your purchase.

5. Delivery

  • Delivery Areas: We deliver to specific areas as listed on our website. Please ensure your delivery address falls within our service area.
  • Delivery Times: Delivery times are estimated and may vary based on availability and location. We will notify you of any significant delays.
  • Delivery Issues: If there are issues with your delivery, such as damage or incorrect items, contact us within 24 hours for resolution.

6. Returns and Refunds

  • Cakes: Due to the perishable nature of cakes, returns are not accepted. If there is an issue with your cake, please contact us immediately.
  • Flowers: Flowers can only be returned if they are damaged or not as described. Report any issues within 24 hours of delivery.
  • Refunds: Refunds or replacements will be processed according to our Returns Policy.

7. Cancellations

  • Order Cancellation: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible due to preparation and delivery processes.
  • Cancellation Fees: A cancellation fee may apply, depending on the timing and nature of the order.

8. Intellectual Property

  • Content: All content on our website, including text, images, and logos, is the property of Happy Gift and may not be used without permission.

9. Limitation of Liability

  • Liability: Happy Gift is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

10. Governing Law

  • Jurisdiction: These Terms & Conditions are governed by the laws of India. Any disputes will be resolved in the courts of India

11. Changes to Terms

  • Modifications: We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective when posted on our website. Continued use of the website after changes signifies acceptance of the new terms.

12. Contact Us

  • Customer Service: For any questions or concerns regarding these Terms & Conditions, please contact us at calcuttafloristngift@gmail.com or +91-8240112230.

Thank you for choosing Happy Gift. We look forward to serving you!