Returns Policy

Thank you for choosing us for your special occasions! We strive to deliver the freshest cakes and flowers. Please review our returns policy below to ensure a smooth experience with your purchases:

1. Eligibility for Returns

  • Cakes: Due to the perishable nature of cakes, we cannot accept returns. If your cake is damaged or incorrect upon delivery, please contact us immediately.
  • Flowers: We do not accept returns for flowers unless they are damaged or not as described. To ensure quality, please inspect your flowers upon delivery and report any issues within 24 hours.

2. Reporting Issues

  • Damaged or Incorrect Items: If your cake or flowers arrive damaged or do not meet your expectations, contact us within 24 hours of delivery. Please provide your order number, a detailed description of the issue, and any relevant photos.
  • Contact Us: Reach our customer service team at [email address] or [phone number]. We are here to assist you and resolve any issues promptly.

3. Refunds and Replacements

  • Cakes: If a cake is damaged or incorrect, we will offer a replacement or refund at our discretion. We may request the return of the damaged item for inspection.
  • Flowers: For damaged or incorrect flower arrangements, we will offer a replacement or refund. Please ensure that you follow the inspection and reporting process within 24 hours to qualify for a replacement or refund.

4. Special Requests and Custom Orders

  • Custom Cakes and Bouquets: Custom orders are non-returnable and non-refundable once they are delivered. If there is an issue with the quality or accuracy of a custom order, please contact us immediately.

5. Shipping Costs

  • Return Shipping: For eligible returns, we will cover the cost of return shipping for damaged or incorrect items. For other cases, the return shipping cost may be your responsibility.

6. Policy Changes

  • Updates: Our returns policy may be updated from time to time. Any changes will be posted on our website and will apply to purchases made after the date of the update.

7. Customer Service

  • Assistance: For any questions or concerns, please contact our customer service team at [calcuttafloristngift@gmail.com] or [+91-8240112230]. We are committed to your satisfaction and will do our best to resolve any issues.

We appreciate your understanding and look forward to helping you celebrate your special moments!